Diabetes management products, insulin pump therapy, paradigm real-time - Frequently Asked Questions about Medtronic Diabetes products

However, we offer the Sport Guard transparent case. The pump is clipped firmly into the casing and attached to the body using a flexible belt and is dustproof, waterproof, impact-resistant, ideal for watersports, swimming, sailing, contact sports and etc. See the Accessories page for more details.

How much continuous glucose monitoring (CGM) system data can the insulin pump store?

The insulin pump stores the last 90 days of CGM system data, which can be downloaded for historical analysis.

Transmitter

What is the transmitter?

The transmitter attaches to your body separately from your infusion set and connects to the glucose sensor. The transmitter is attached to the skin by an adhesive patch. Using radio frequency, the transmitter sends glucose data from the sensor to the insulin pump every 5 minutes.

What type of batteries does the transmitter use?

The transmitter has a self-contained battery, which cannot be changed.

What is the lifespan of the transmitter?

The transmitter has a life of approximately 9 months under anticipated continuous-use conditions. As it has a self-contained battery, it should be disposed of, or recycled, in accordance with local governing ordinances and recycling plans.

How will I know when the transmitter battery is getting low?

When the transmitter reaches a low battery condition, it will notify the insulin pump. The insulin pump then displays a "LOW TRANSMTR" notification. From the first "LOW TRANSMTR" notification of a low battery, you have about 5 days of continuous use before the battery is completely depleted. You will then receive a "BAD TRANSMTR" notice which means the transmitter battery has been used up.

What is the operating range between the transmitter and the insulin pump?

The transmitter and the insulin pump must be within 6 feet (approximately 2 meters) of each other for wireless transmission to occur.

What happens when the transmitter and insulin pump move out of range?

If the transmitter and insulin pump are too far apart (about 6 feet or 2 meters), an alert will sound and either a "WEAK SIGNAL" or "LOST SENSOR" message will appear on the screen.
The MiniMed Paradigm® REAL-Time Insulin Pump and Continuous Glucose Monitoring System allows the user to set the period of time the insulin pump will wait before alerting you of a failed reception of continuous glucose monitoring (CGM) data from the transmitter to the insulin pump. The delay can be set for anywhere from 5 minutes to 40 minutes. The default setting is 30 minutes.

How much data does the transmitter store? If I move outside of the 2 meters transmission range - will I lose my data?

When the transmitter is separated from the insulin pump for more than 2 meters, the transmission is considered "out of range." The transmitter holds 40 minutes worth of memory, so even though your system is "out of range," continuous glucose monitoring (CGM) data can be re-populated in the insulin pump.
If your system is out-of-range for longer than 40 minutes, when reviewing historical reports you would notice "data gap" where information is missing during this period of time.

Can I swim, shower or bathe with the transmitter?

The transmitter is watertight, so you can swim, shower or bathe with the transmitter and sensor connected. However we do not recommend immersing them in very hot water (like a jacuzzi).
There should be no problems due to rain, splashing, or the accidental submersion in water. To participate in water activities, you can easily disconnect from your insulin pump.
As long as the transmitter is within 6 feet (approximately 2 meters) of the insulin pump, continuous glucose monitoring (CGM) data will be displayed on the insulin pump's screen. If the transmitter and insulin pump are out-of-range for longer than 40 minutes, only the last 40 minutes will be re-populated. When reviewing historical reports, you would notice a "data gap" where information is missing during this period of time.

Glucose sensors

What is a glucose sensor?

The glucose sensor is a tiny electrode worn for up to 3 days. Following a 2-hour initialization period, the glucose sensor measures glucose levels in the interstitial fluid which is where cells get oxygen and nutrients, including glucose. The glucose sensor is easily inserted by patients, caregivers or healthcare providers into the skin (subcutaneous tissue) using the Sen-serter® automatic insertion device. Like many types of infusion sets, a needle is used to introduce the glucose sensor but the needle is then removed leaving a tiny flexible electrode just under the skin. The glucose sensor is then connected to the transmitter so the readings from the glucose sensor can be transmitted to your insulin pump.

Does the glucose sensor infuse insulin?

The glucose sensor measures glucose levels in your body's interstitial fluid (fluid between the cells). It does not infuse insulin, nor does the measurement automatically cause the insulin pump to infuse a certain amount of insulin. Insulin is administered through a traditional infusion set that should be inserted at least 5 cm away from the glucose sensor site. The Bolus Wizard® calculator will help you decide on insulin doses during the day, after you enter a glucose reading from a confirmatory fingerstick measurement.

Do I need to refrigerate my glucose sensors?

Our latest sensors do not need to be refrigerated if kept at temperatures ranging from 2˚ to 27˚Celsius (36˚ to 80˚ Fahrenheit). This new temperature labeling applies to recently manufactured glucose sensors. To identify these glucose sensors, look for a temperature graphic on the outside of the individual glucose sensor package, or on the side of the glucose sensor box. Glucose sensors are still being shipped in a protective foam container containing chilled gel packs designed to protect glucose sensors from temperature outside of the 2˚ to 27˚Celsius range during shipment.
Glucose sensors must also not be frozen.
In case you choose to keep your sensors in the refrigerator anyway, prior to inserting a glucose sensor, allow approximately 15 minutes for the sensor to warm up to room temperature first.

How long do glucose sensors last? Do they expire?

Glucose sensors have a 6 month expiration date from the time they are manufactured. An expiration date will appear on the outside of the glucose sensor box and on each individual glucose sensor package.

Where are the preferred body locations for wearing a glucose sensor?

Placement of the glucose sensor may be affected by clothing, comfort, individual preference or experience. In the case of people using insulin, users may want to avoid recent infusion sites. While many people choose the abdominal stomach area, an alternative location is on the upper buttocks. This location is less likely to be bumped or affected by clothing at the waistline.

Differences between blood glucose meter and continuous glucose monitoring readings

Why can't I use a sensor glucose reading to treat my diabetes?

Patients and clinicians have a lot of experience with blood glucose meters, however they do not have not nearly as much experience with continuous glucose monitoring. The diabetes community is just beginning to learn about this new therapy option.
It is important that you continue to use your meter to confirm sensor readings before treatment, particularly since the FDA has approved continuous glucose monitoring (CGM) with conservative labeling. This labeling requires patients to take a fingerstick measurement before adjusting therapy, as well as for calibrating the CGM system.
It is important to recognise the value of continuous glucose monitoring systems. The System helps you discover when is the best time to take a fingerstick.
An important benefit of using a CGM system is Continuous Glucose Readings and trend graphs. They allow you to be proactive in your diabetes treatment so you can avoid severe highs and lows. You can see if your glucose is trending up or trending down and take action much earlier. With this information, you will be able to confidently make changes to your daily glucose management to improve your heath.

Do I enter the fingerstick reading or the continuous glucose monitoring (CGM) reading into the Bolus Wizard calculator?

You should enter the fingerstick reading into the Bolus Wizard calculator.

The continuous glucose monitoring (CGM) readings do not match my meter readings. Should I be concerned about this?

No, the important thing about continuous glucose monitoring systems is the trend information as opposed to the actual numbers. If you are comparing numbers, you may want to consider that even though meters have been the standard for treating diabetes their readings vary. For example, it is unlikely that 2 consecutive meter readings from the same blood sample will match. The odds are worse if you compare readings from 2 different meters. Perfectly matched readings - whether they come from meters or CGM systems, are unlikely to happen.
If your sensor reading differs greatly from your meter readings, your glucose may be changing rapidly. It could be that you have recently eaten something. In about an hour, you will probably find that your glucose sensor and meter readings are more closely aligned.
The advantages of continuous glucose monitoring are the trend graphs. The trend graphs allow you to see when glucose is trending up or trending down and how fast it is moving. All of these things help you manage your diabetes more effectively so you can live a healthier life.

Alarms

What are the high and low glucose alarm thresholds that I can set?

High alarm thresholds can be set as high as 400 mg/dL (22.2 mmol/L) and the minimum low alarm threshold can be set as low as 40 mg/dL (2.2 mmol/L). High and low threshold ranges can be customised by the user. You should discuss your personal threshold levels and alert settings with your healthcare provider.
The high and low glucose alarms have to be at least 10 mg/dL (0.6 mmol/L) apart. If you set your high glucose limit at 100 mg/dL (5.6 mmol/L), then you cannot set your low glucose limit greater than 90 mg/dL (4.9 mmol/L). Conversely, if you set your low glucose limit at 50 mg/dL (2.8 mmol/L) then you cannot set your high limit lower than 60 mg/dL (3.3 mmol/L).

Is there anything I can do to reduce the number of alarms I get?

Yes, you can reduce the number of alarms you get by adjusting your user settings.
For example, you can change your high and low alarm thresholds to levels that are appropriate for you. In addition, you can disable the "high glucose" alarm when you know you are going high. Another example is to adjust the time duration of the "snooze alarm" so that you receive fewer reminders. Other alerts can be avoided by taking action before they occur, such as doing your calibration on a regular schedule and keeping your transmitter within 6 feet (2 meters) of the insulin pump so that synchronization is not lost.
You will still get alarms, but it is important to know that each alarm serves a meaningful purpose. You need to pay attention to the number and type of alerts you receive so that you can fine tune your settings and optimise your therapy.

How loud are the alarms? I'm a sound sleeper, will it wake me up while I sleep?

The alarm is loud enough to wake a person to take action. The system emits alarms of more than 50 decibels at 1 meter.

Sometimes when I enter a meter reading, the system displays a CAL ERROR. What is a CAL ERROR and what should I do when I get one?

A CAL ERROR happens when a meter reading vastly differs from a CGM reading. There are 3 main reasons this can happen:

If you have an inaccurate meter reading, or a long delay between taking your fingerstick and entering your meter value into the CGM system, or if you use more than 1 blood glucose meter to calibrate
If you calibrated when your glucose is changing rapidly - such as after a meal
If there is something wrong with the sensor

If you get a CAL-ERROR, you should wait at least 15 minutes (or longer if you are in a circumstance of rapidly changing glucose values) before calibrating with a new meter reading. This will rule out whether the first meter value was accurate or not. And, if your glucose was changing rapidly, waiting awhile to calibrate allows your glucose to stabilise a bit so that does not cause another error.
If the new meter reading is still really different from the CGM reading, the sensor may need to be replaced. If this is the case, the system will display a second CAL-ERROR message, followed by a "SENSOR END" message. If this happens, you need to replace the sensor.

I wear a MiniMed Paradigm® REAL-Time System and sometimes I get a WEAK SIGNAL or a LOST SENSOR message. What does this mean?

In order to receive signals, your transmitter and insulin pump must be within 6 feet - or 2 meters - of each other. If they are outside of this range, you may lose your signal. Sometimes if you are too close to certain devices, such as cell phones, cordless phones, wireless networks, televisions and radios - they can interfere with your transmitter signal. If your signal is completely lost for about 45 minutes you will receive the LOST SENSOR message.

Calibration

Does the MiniMed Paradigm® REAL-Time System replace fingerstick measurements?

You still need to use your blood glucose meter to confirm a continuous glucose monitoring (CGM) reading before treating or to calibrate the CGM system. The FDA has approved continuous glucose monitoring with conservative labeling, so fingerstick measurements are still required before therapy adjustments are made.

Why do I have to calibrate?

Calibration is like buying a watch and setting the time for the first time. Glucose sensors are similar in nature. To initialise a glucose sensor, you need to enter a meter reading to give the system a starting point. And, just as a watch needs to be adjusted occasionally, so does a glucose sensor. You need to enter at least 2 meter readings a day - once every 12 hours. This aligns the glucose sensor with the meter so that continuous glucose monitoring (CGM) readings are representative of your blood glucose level.

How often do I have to calibrate the system?

The MiniMed Paradigm® REAL-Time Insulin Pump and Continuous Glucose Monitoring System must be calibrated a minimum of twice a day (once every 12 hours). This is done by entering a fingerstick value into the insulin pump. However for best results, the System should be calibrated 3 to 4 times per day, with the calibrations spread throughout the day at periods when glucose is not changing rapidly.

If I calibrate more often, will the glucose sensor be more accurate?

Not necessarily. The best practice is to calibrate 3 to 4 times per day. You need to spread your calibrations throughout the day.

When should I calibrate?

It is best to calibrate when your blood sugar is not changing rapidly. We recommend that you calibrate on a routine schedule, for instance when you first wake up, before a meal, or before your bedtime snack. Try to find a time during the day when your blood sugar is stable. Make sure you do not calibrate when your blood sugar is changing rapidly, like within the first hour after a meal.
It is important to calibrate when glucose values are not changing rapidly (for example glucose is more stable before a meal. After a meal, it is more likely that glucose will change rapidly to adjust for the food being digested).

Therapy management software

What software can I use to download data from the MiniMed Paradigm® REAL-Time System?

You are able to download data from the System to the Medtronic CareLink® Therapy Management System for Diabetes (aka "Medtronic CareLink Online"). It is a secure web-based system that transforms insulin pump, CGM readings and meter data, as well as self-reported information, into a series of customised treatment reports.

Other

Will MRI or X-ray equipment interfere with the system?

If you are going to have an X-ray, CT scan, MRI or other type of exposure to radiation, please take off your insulin pump, transmitter, and sensor and remove them from the area.

Is the MiniMed Paradigm® REAL-Time System affected by computers, cell phones or airport detectors?

The MiniMed Paradigm® REAL-Time Insulin Pump and Continuous Glucose Monitoring System is designed to withstand common electromagnetic interference, including airport security systems.
The Paradigm Link monitor and transmitter send information to the insulin pump using radio frequency. If other devices that use radio frequency are in use, such as cell phones, cordless phones or wireless networks, they may prevent communication between the insulin pump and the meter. This interference will not cause incorrect data to be sent and will not cause any harm to your insulin pump or meter. Moving away from or turning off these other devices may allow communication.

Can I use the MiniMed Paradigm® REAL-Time System on an airplane? Must I turn off the radio frequency during flight?

International standards and U.S. Federal Communications Commission (FCC) regulations require that devices using radio frequency capabilities should not be used on an aircraft. As a result, you must disconnect the transmitter from the glucose sensor while traveling on an airplane; however, you can continue using the insulin pump. It is not sufficient to simply turn the continuous glucose monitoring (CGM) feature off on the insulin pump, the transmitter will continue to transmit on the RF frequency and must be disconnected from the glucose sensor to stop.
While in flight, you need to manually test your glucose levels using a standard meter (i.e. the Paradigm Link monitor). When downloading data and reviewing historical reports, you will notice "data gap" where information is missing during this period of time.

How do you turn off the transmission from the transmitter to the insulin pump?

The transmitter starts to transmit as soon as a sensor is connected to it. The transmitter will transmit even if the continuous glucose monitoring (CGM) feature is turned off on the insulin pump. Patients should physically disconnect the glucose sensor from the transmitter. If convenient, it is possible to leave the glucose sensor inserted in the skin.

Carelink Personal

Why should I use CareLink™ Personal software?

Understanding the effects of insulin dosage, eating habits, exercise routine, and medication on glucose levels is the key to improving your diabetes control. Seeing this cause-and-effect relationship in chart, graph, and table formats allows you to better identify patterns and problems that will help you figure out the root cause of your low and high blood glucose levels. With CareLink Personal software, you are empowered to effectively maximize your therapy by working with your healthcare professional to reach your individual goals.

As an added benefit, CareLink Personal software is integrated with CareLink Pro software for healthcare providers. You can easily and quickly upload your latest device data to our secure site, and if your provider has CareLink Pro software, he/she can download your device data in advance of your office visit. As a result, you and your healthcare provider can focus on getting the best results during office visits.

How much does CareLink Personal software cost?

While CareLink Personal software is provided at no additional cost, separate purchase of a connectivity device is required.

How do I access CareLink Personal software?

Go to http://carelink.medtronicdiabetes.com

What do I need in order to get started using CareLink Personal software?

Access to a personal computer running Windows® 98SE, ME, 2000, XP, or Vista
A reliable Internet connection
Microsoft® Internet Explorer version 5.5 (SP2) or higher
Adobe® Reader™ version 5.0 or higher
A connectivity device, such as a ComLink™ device

Is my medical and personal information secure?

CareLink Personal software complies with the strictest privacy regulations in the world, including HIPAA guidelines. The system also uses Secure Sockets Layer (SSL), a data encryption technology, which ensures that data is unreadable during the transfer.

Storing data in CareLink Personal software is often safer than storing it on a home computer system that is connected to the Internet. We use a three-tier architecture that puts the data behind three separate firewalls.

How long does it take to upload data?

Frequent data uploading (i.e. every two-four weeks) will provide uploads in about 2-4 minutes depending upon frequency of use of the insulin pump and CGM features.

How do I create reports?

From the main Reports page, select a report from the menu on the left-hand side of the screen. Select the date or date range for the report and click the Go button. Your report is displayed as a PDF file in a separate window.

Can I still use CareLink Personal software even if I don't use the MiniMed Paradigm REAL-Time System?

Yes, CareLink Personal software supports a number of third-party meters.

CareLink Personal

I've forgotten my password. Now what?

Simply click on the "Forgot your password?" link displayed on the login area of the home page, and then enter your username and e-mail address when prompted to do so. If you enter the username and e-mail address associated with your account, a temporary password will be sent to you via e-mail. The temporary password can be used to access the system for up to 24 hours after it has been issued. When you access the system using the temporary password, you will be prompted to create a new password for use on subsequent visits.

Which insulin pumps are currently supported by the CareLink Personal software?

The system currently supports the MiniMed Paradigm® 515, 715, 522, 722, and 522K, 722K model insulin pumps.

Which blood glucose meters are currently supported by the CareLink Personal software?

The system currently supports a variety of blood glucose meters, including:
Medtronic Diabetes Partner Devices
Paradigm Link®
Bayer CONTOUR® LINK
OneTouch® UltraLink™
Bayer
Ascensia® CONTOUR®
Ascensia® BREEZE®
Ascensia® BREEZE® 2
Ascensia® DEX® (Glucometer® DEX®)
Ascensia® DEX® 2 (Glucometer® DEX® 2)
Ascensia® DEXTER-Z™ II (Glucometer® DEXTER-Z™)
Ascensia® ESPRIT™ 2 (Glucometer® ESPRIT™ 2)
Glucometer® ESPRIT™
Ascensia® ELITE® XL (Glucometer Elite® XL)
Becton Dickinson
BD Logic™
LifeScan
OneTouch® Profile®
OneTouch® Ultra®
OneTouch® Ultra® 2
OneTouch® UltraSmart®
OneTouch® Basic®
OneTouch® FastTake®
OneTouch® SureStep®
Abbott
Precision Xtra™
FreeStyle®
FreeStyle® Flash™
FreeStyle® Mini™
Precision® Xceed™ (Optium™ Xceed™)1
Roche Diagnostics
ACCU-CHEK® Active
ACCU-CHEK® Aviva
ACCU-CHEK® Compact
ACCU-CHEK® Compact Plus

Note: Some devices are not available or approved in all geographies

1 Available in two brand names in Europe

Which web browsers can be used to access CareLink Personal software?

The system is currently validated to work with Microsoft® Internet Explorer version 5.5 service pack 2 or higher. Other browsers might still work although Medtronic Diabetes is not able to guarantee proper operation of those browsers.

What is Java™ and why do I need it to use CareLink Personal software?

Java is a software technology that is used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in.

I'm having problems installing Java™. Now what?

If you are having trouble installing Java, you may need to download and install the Java™ Plug-in manually. Follow these steps (you may find it helpful to print these instructions before proceeding):

Download the Java™ Plug-in and save it to your desktop or another known location.
Close all open Internet Explorer windows.
Double-click on the saved file that you just downloaded and follow the instructions provided in the installer.
When you have finished, bring up a new Internet Explorer window and log back into CareLink Personal software.
Click on the Upload tab. If the applet starts up, the installation was successful.

How can I share my treatment reports with my healthcare provider?

CareLink Personal software is designed so it can integrate with CareLink Pro software for healthcare providers. You can easily and quickly upload your latest device data to our secure site, and if your provider has CareLink Pro software, he/she can download your device data in advance of your office visit. You and your provider both save time, allowing you to maximize your therapy.

If your provider does not have access to CareLink Pro software, you can share your reports by:
Printing them before a scheduled office visit, and bringing them with you, and/or
Saving them electronically on your computer, and with your healthcare provider's permission, sending them to your healthcare provider using your personal e-mail service. Note: Be sure to get your healthcare provider's permission before e-mailing reports to him or her. Also, be aware that e-mail may not be a secure communication medium.

How frequently should I upload data from my insulin pump and meter(s) to CareLink Personal software?

You can upload data from your insulin pump and meter(s) as frequently as you like. However, you should speak with your healthcare provider to determine the upload frequency to be sure he/she understands when to access the latest data. The more frequently you upload your data, the more up-to-date information will be available to you and your healthcare providers. Also, uploading frequently will lead to faster upload time since CareLink Personal software captures only the data since the last upload.

Insulin pump

Transmitter

Glucose sensors

Differences between blood glucose meter and continuous glucose monitoring readings

Alarms

Calibration

Therapy management software

Other

Carelink Personal

CareLink Personal

Insulin pump

How small is the MiniMed Paradigm insulin pump?

How light is the MiniMed Paradigm insulin pump?

What is the MiniMed Paradigm insulin pump's reservoir size?

What is the difference between the MiniMed Paradigm model 522 and 722 insulin pumps

How do I determine which MiniMed Paradigm insulin pump is right for me?

What is the programming unit for basal rates on the MiniMed Paradigm insulin pump?

What infusion sets are available for MiniMed Paradigm insulin pumps?

When I order the MiniMed Paradigm Platform System, which infusion set will I receive?

How do I decide which set is right for me?

Can I use sets from other manufacturers with the MiniMed Paradigm insulin pump?

Can I swim or bathe while wearing a MiniMed Paradigm insulin pump?

How much continuous glucose monitoring (CGM) system data can the insulin pump store?

Transmitter

What is the transmitter?

What type of batteries does the transmitter use?

What is the lifespan of the transmitter?

How will I know when the transmitter battery is getting low?

What is the operating range between the transmitter and the insulin pump?

What happens when the transmitter and insulin pump move out of range?

How much data does the transmitter store? If I move outside of the 2 meters transmission range - will I lose my data?

Can I swim, shower or bathe with the transmitter?

Glucose sensors

What is a glucose sensor?

Does the glucose sensor infuse insulin?

Do I need to refrigerate my glucose sensors?

How long do glucose sensors last? Do they expire?

Where are the preferred body locations for wearing a glucose sensor?

Differences between blood glucose meter and continuous glucose monitoring readings

Why can't I use a sensor glucose reading to treat my diabetes?

Do I enter the fingerstick reading or the continuous glucose monitoring (CGM) reading into the Bolus Wizard calculator?

The continuous glucose monitoring (CGM) readings do not match my meter readings. Should I be concerned about this?

Alarms

What are the high and low glucose alarm thresholds that I can set?

Is there anything I can do to reduce the number of alarms I get?

How loud are the alarms? I'm a sound sleeper, will it wake me up while I sleep?

Sometimes when I enter a meter reading, the system displays a CAL ERROR. What is a CAL ERROR and what should I do when I get one?

I wear a MiniMed Paradigm® REAL-Time System and sometimes I get a WEAK SIGNAL or a LOST SENSOR message. What does this mean?

Calibration

Does the MiniMed Paradigm® REAL-Time System replace fingerstick measurements?

Why do I have to calibrate?

How often do I have to calibrate the system?

If I calibrate more often, will the glucose sensor be more accurate?

When should I calibrate?

Therapy management software

What software can I use to download data from the MiniMed Paradigm® REAL-Time System?

Other

Will MRI or X-ray equipment interfere with the system?

Is the MiniMed Paradigm® REAL-Time System affected by computers, cell phones or airport detectors?

Can I use the MiniMed Paradigm® REAL-Time System on an airplane? Must I turn off the radio frequency during flight?

How do you turn off the transmission from the transmitter to the insulin pump?

Carelink Personal

Why should I use CareLink™ Personal software?

How much does CareLink Personal software cost?

How do I access CareLink Personal software?

What do I need in order to get started using CareLink Personal software?

Is my medical and personal information secure?

How long does it take to upload data?

How do I create reports?

Can I still use CareLink Personal software even if I don't use the MiniMed Paradigm REAL-Time System?

CareLink Personal

I've forgotten my password. Now what?

Which insulin pumps are currently supported by the CareLink Personal software?

Which blood glucose meters are currently supported by the CareLink Personal software?

Which web browsers can be used to access CareLink Personal software?

What is Java™ and why do I need it to use CareLink Personal software?

I'm having problems installing Java™. Now what?

How can I share my treatment reports with my healthcare provider?

How frequently should I upload data from my insulin pump and meter(s) to CareLink Personal software?