There are a variety of different statements being made available to customers regarding water tightness of insulin pumps. While insulin pumps are designed and manufactured to be quite sturdy, they are not bullet proof, and cracking of the casing is possible.

An insulin pump is a companion in a patient’s every day life. And so of course it will get bumped and bashed around a bit. Although all manufacturers carry out numerous tests, no-one can prevent cracking with complete and absolute certainty once the pump is out of its box and has actually started to be used every day.

We believe that our position as a manufacturer is a very responsible one and creates the appropriate level of awareness for our customers with regards to how they use their pump in day to day life. We continue to label our product as water resistant, not waterproof/watertight, and recommend that all insulin pump users do not intentionally submerge their insulin pump in water.

We understand the initial attractiveness of a waterproof pump, but also understand how much this feature is actually used in every day life versus other more important features of a pump. Ultimately, there are many things to consider in choosing an insulin pump - safety, technology, service, support, experience, and track record, as well as vision and commitment to the future. As the world leader in insulin pump therapy, we at Medtronic Diabetes continue to set the standard in these areas with our Paradigm® Platform of Insulin Pumps.

Should our customers experience water ingress, we will of course replace the insulin pump according to our normal warranty policy.