CGM status

CGM status
Last updated 15th August 2017

 

Medtronic would like to advise you on the availability of the Enlite™ glucose sensor, part of the Continuous Glucose management (CGM) system for Medtronic’s MiniMed™ Veo™, MiniMed™ 640G insulin pumps and Guardian™ Connect.

  • Due to a significant increase in demand for our enhanced Enlite™ glucose sensors, we are experiencing limited availability of this product. Please be assured that this situation is not a result of a product recall or any concerns with product quality.
  • Broader awareness around the benefits of CGM coupled with new reimbursement coverage in some countries has prompted increased utilisation of sensors, particularly over recent weeks.
  • Based on the continued increase in demand, we have revised our availability estimates and believe that supply constraints will remain for some months. As a result, there may be some delays in shipping sensors to you during this period.

To be clear, we will secure sensor supply to our existing patients based on each individual maintaining their normal usage and ordering patterns.

We understand the significant impact this may cause to you and deeply regret this current situation. Serving existing patients on CGM is our top priority and we have undertaken a number of actions (including shifts working around the clock on our existing production line and installing a new production line) to increase sensor production in order to adequately address current and future patient needs. Please know we are working hard to improve the situation as soon as possible.

Our Diabetes Care team is available from 08:30 to 17:00 to provide you support and answer to your questions. They can be contacted on 01923 205 167  (option 5).

We will keep you up to date with the latest information as our contingency plans are implemented. You can find in attachment Frequently Asked Questions (FAQ) that will cover your potential questions in more detail.

Thank you for your continued trust and patience. 

If you are considering using sensors in the future and would like to be kept updated when this will be possible please submit your details and we will be in contact when normal supply patterns resume:

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