Behind the scenes with the Diabetes Product Support Team
Gain a unique insight into our UK Product Support team and find out more about the personality behind the voice. Medtronic's Product Support team are available for you to call 24 hours a day, 7 days a week regarding any technical issues you may come across.
Name: Blazej Jankowski
How long have you been with Medtronic? 2 Years
What is the most frequently asked question (FAQ) you receive: How quick can I get my pump replaced?
The unusual question: Where is your name from? you sound different
Fun Fact about yourself: The meaning of my name in Polish: He who stutters.
Name: Junell Harrington
How long have you been with Medtronic?2 and a half years
What is the most FAQ you receive: How do I upload my pump onto CareLink™?
The unusual question: Can I wear my pump during an operation?
Fun Fact about yourself: I love traveling around the world! Trying new foods and experiencing different cultures.
Name: Danilo Machin (Danny)
How long have you been with Medtronic? A week short of 2 years & 4 months (having started in the Iberia product support team and then moved to UK & Ireland product support team)
What is the most FAQ you receive?:“Where are you from? I can’t quite place the accent…”
What is the most unusual question you have been asked? Once a patient on a call when asking if there is anything else I could help them with, the patient said: “Could you please come and live here and be on call to assist me whenever there’s an issue please??”
Tell us a fun fact about yourself: I’m born in South Africa, grew up in Brazil, studied in Switzerland and the US and have visited 5 of the 7 continents. Looking forward to Australia and Antarctica trips one day!!