Medtronic Diabetes UK additional services offered
Published in 27-03-2019 in Products
We're always looking for ways we can improve our customer and patient experience. One area that we have received feedback on is our pump returns collection service.
Returning pumps to Medtronic couldn't be easier; patients can now hand over pumps to the courier when a replacement pump arrives via the delivering courier. Our product support team will confirm the hand over details with you when arranging the delivery of your replacement pump and, so there is no need to wait in all day for a collection or head to the post office to mail back your return pump - saving you both time and effort!
Prior to the courier arriving to deliver your replacement and collect your old pump, you will need to upload your settings to CareLink™ or make a note of your settings so that you can programme the new pump when it arrives. You may want to speak with your HCP prior to the replacement pump arriving.
If you need guidance on your pump settings or assistance after your replacement pump arrives you can contact the Medtronic Product Support team (24 hours a day) on 01923 205 167 .
If you experience any issues with returning your pump to Medtronic, please email our returns department who will be able to assist you: firstname.lastname@example.org
* Please note this service is only available for patients residing in the UK.